Refund policy

We hope you love your purchase from Eternium Jewelry, but we understand that things don’t always work out. Here’s how we handle returns:

Return Window: Initiate your return within 60 days of the purchase date listed on your receipt or packing slip.
Exchanges: If you need a different size or color, we recommend processing a new purchase quickly as items may sell out.
Damaged or Missing Items: If you receive damaged or incomplete items, contact our customer service for assistance.
Return Shipping Fee: A $6.00 return shipping fee will be deducted from your total return amount unless shipping was paid for by the customer.
Processing Time: Please allow 1-2 weeks for return processing.
Payment Method Specific Returns: Items purchased with Klarna, Apple Pay, or Google Pay can only be returned by mail. PayPal purchases can be returned to U.S. stores.

Items not purchased through myeternium.com or official Eternium Stores.
Items without original receipts or packing slips.
Items with removed tags or missing original packaging.
Clearance or “Final Sale” items.
Washed or worn items, and used jewelry or accessories like earrings due to hygienic reasons.
Gift cards are final sale and cannot be refunded or canceled.

For domestic returns, please contact us for a return label.

For wholesale purchases, contact customer service for case-by-case assistance.

Customer Service Contact:
Email us at myeternium@gmail.com. Please allow 2 business days for a response.